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Our Repair specialists are players, craftsman, educators, and most importantly they are here to provide great service. Instruments can be brought into ANY of our Gadsden Music locations, but the main "shop" is located at the Gadsden Location.
Upon arrival at our store, a sales associate will check in your instrument in the back-left of the store.* They will create a service ticket with the instrument serial number and any information that pertains to your repair or service.
Once in our shop, our staff will check, play test and diagnose your instrument. Most repairs can be done within an hour, others take a little longer. Your repair tech will inform you on when you can pick it up!
A sales associate will call when your instrument is ready to be picked up.....Pick it up.
(If you are in a school we service, we can have one of our road reps deliver it to the school for you!)
*All stringed instruments are done at the front counter of the store in the Gadsden Location. All other repairs go back to the shop.
**Most repairs are simple and can be done within the hour. This depends on the schedule of the repair shop and/or the type of repair being done. A repair tech will call to inform you once the job is complete.
We have dedicated Road Representatives that visit schools that we service almost weekly! If your student has an issue, the road rep can look over the instruments and usually fix it on site! For more extreme cases, he/she will bring it in to the store.
Once in our shop, our repair techs will check, play test and diagnose your instrument. Most repairs are fixed within the week and available for delivery the next time the road rep visits the school.
If you are renting the instrument from Gadsden Music Company and have the Warranty* on your instrument, then the repair is usually covered or greatly discounted.
*The Band Instrument Warranty or Repair Agreement is a $5 a month fee added to your monthly payments. Once the instrument is paid off, the instrument is still covered for 30 DAYS from the time you pay it off. You can continue this warranty by moving to a yearly option ($60 a year).